Pre-sales service

1)Provide professional consultation: provide customers with information on products, prices, technologies, industry solutions, etc. at any time. Consultation channels include network, telephone, mail, door-to-door, and other channels;

2)Provide sample service: create free samples for customers and mail them;

3)Provide inspection reception: Customers can make an appointment to visit the exhibition hall and visit the company for on-site inspection, and the company provides professional reception personnel.

In-sale service

1) Integrity and fairness: No matter the size of the contract amount, whether it is new or old customers, whether it is domestic or foreign customers, we will treat them with integrity and fairness.

2) quality assurance: Strictly implement the terms of the contract, for each equipment ordered by customers, we will strictly abide by product standards and conduct multiple quality inspections.

After-sales services

1) Chengjing Laser is responsible for the free installation, commissioning and free training of users' technicians for the equipment purchased by customers to ensure that users can master the operation methods of the equipment as soon as possible and put it into use as soon as possible;

2) Chengjing Laser provides a one-year free warranty and lifetime maintenance for the products purchased by users. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company will be responsible for free repair, and the required replacement parts will be provided by the company free of charge (except for consumable parts). After the warranty period, the maintenance will only be charged at the cost price;

3) Users will enjoy free software upgrade services for life from the date of purchase.

4) After-sales services response time is 8 hours. After receiving the user's repair call, the after-sales engineer will give a clear reply or arrive at the equipment site within 24 hours. The fault is not eliminated, and the maintenance personnel will not be evacuated;

5) Chengjing Laser will conduct regular return visits to all customers every year and provide technical support services at any time. Service concept, to satisfy customers, to provide customers with first-class products, first-class quality and first-class service.

Shanghai Chengjing Laser Service Attitude:

Shanghai Chengjing laser service working attitude:

  • Professional

    Professional team provides
    professional services
  • Enthusiasm

    Treat every customer with enthusiasm
    from beginning to end
  • Fair

    No matter the size of the contract、
    whether new or old customers,
    whether domestic or foreign customers are treated fairly
  • Efficient

    Work efficiently and respect
    every minute of customers
  • Rigorous

    Rigorous attitude and
    work style
  • Responsibility

    Be responsible and place
    customer needs first
National consultation hotline: 021-54155658


Address: 2nd Floor, Building 12, No. 6055, Jinhai Road, Fengxian District, Shanghai

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